Welcome to the Staffordshire China Store

Prices, Payment and Shipping

Prices
Prices may be shown in GB Pounds, US Dollars or Euros. The choice is yours.

The first price is tax free for orders to the USA and other countries outside the European Union. The second price is inclusive of Value Added Tax for orders to the UK and other countries within the European Union.

The delivery country may be selected when you view your shopping basket and during checkout. If your chosen country is outside the European Union, both prices will display (somewhat confusingly?) the same tax free price.

All prices and VAT if applicable are shown clearly in your shopping basket and during checkout. There will be no surprises.

Payment
We accept payment by most cards, both credit and debit, in addition to PayPal. Card payments are processed via secure server by our card processing partners Secure Trading, who are world leaders in safe and secure card processing. Your card details are never seen by us as everything is handled by Secure Trading, the processing experts. All transactions are processed using the latest encryption technology and security safeguards.

The currency of this website is GB Pounds, although for convenience we quote approximate equivalent prices in US Dollars and Euros.

Shipping
The charge for shipping depends on the delivery adddress country. You can select the delivery country, when reviewing your shopping basket and the shipping charge will display automatically. The shipping charge is also shown on the checkout pages.

We carry large stocks and dispatch is normally same or next working day. Dispatch within the UK is by Royal Mail First Class or for larger orders Parcelforce 48 Hours, so typical delivery times are 1 or 2 working days. Dispatch to addresses outside UK is usually by tracked airmail service and we will email you tracking details. Delivery within Europe is typically 2 to 3 working days and elsewhere 5 to 6 working days. Small orders may be sent by ordinary Airmail, with delivery in about 10 days, sometimes a little longer at busy times.

Large or heavy items shipped outside the UK may attract a shipping supplement. We reserve the right to vary the shipping charge for any order, but will notify you before dispatch to obtain your agreement.

The china travels at our risk and in the rare event of damage we will arrange prompt replacement or refund. Please retain china and packaging for inspection by our agents.

We complete all necessary Customs documentation, but any Customs dues and taxes are payable by the customer. In practice, our customers are rarely charged duty. Antique china is duty free in most countries.

Our Guarantee of Satisfaction

If anything you buy from Staffordshire China does not meet your expectations you may return it to us within 30 days and we shall refund the cost of the china in full or, with your agreement, replace the item. This guarantee is in addition to your statutory rights.

If the china is faulty, mis-described or damaged in transit we shall also refund the shipping charge and pay a similar amount to cover the cost of returning the china to us.

Please contact us by email or telephone before returning goods to tell us about the problem.